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CallBack Service  

Callback is a very popular service in many countries of the world because it doesn't require any investment in a hardware, can be used with any existing phones (both landline and mobile) and can be activated within minutes. RITAJ is one of the leading players on the telecom markets in number of regions enabling its partners to provide various callback services in their home countries.
There are several alternatives to provide callback services:

Dedicated trigger number Callback

This service can be provided in any county worldwide. Every account is assigned its own dedicated trigger number. The callback number of the customer should be entered to the platform by the agent manually.

How does Callback with dedicated trigger number work?

Step1: Dial the trigger number issued to you when you signed up. The trigger number is an 11-digit number in France like 33-1-xx-xxx-xxx. You will need to dial the prefix required to place an international phone call and then dial the trigger number. You may dial the trigger number from any phone, but our network will call you back to the callback number that you provided when you signed up.

Step2: As soon as our network identifies your call you will get disconnected. The trigger number will not ring. Hang up.

Step3: Within a few seconds the switch will call you back automatically. Answer the call and enter your destination number. Enter the number you wish to call in the following order: country code + area code or city code + number. Do not enter any prefixes. (Make sure you are using a touch-tone phone).

CLI Callback

This service can be provided in the countries where the local telephone networks do not mask the CLI (Caller Line Identification), that is do not mask the phone number from which the trigger number has been dialed.

How does CLI Callback work?

Step1: Dial the global trigger number. You will need to dial the prefix required to place an international phone call and then dial the trigger number.

Step2: As soon as our network identifies the phone number from which you are calling the call will be disconnected.

Step3: Within a few seconds the switch will call you back automatically to the phone number from which you have dialed the global trigger number. Answer the call and enter your pin code. If the pin code is valid then you will be prompted to enter your destination number. Enter the number you wish to call in the following order: country code + area code or city code + number. Do not enter any prefixes. (Make sure you are using a touch-tone phone).

SMS Call Back

RITAJ offers an SMS Call Back service to all those who want to make calls when away from their PC’s. Our Call Back Service allows user to send an SMS to our given SMS call back number with required information to be able to receive a call back without the need of using a PC.

How does it Work?

From you mobile Phone...

Option 1- If the Call back number is the same from which the PIN has been sent then send only PIN number as a text message.

<PIN><send>

Option 2 - If the Call back number is different to the number you wish to receive the call back on:

<PIN> <space> <Call back number><send>

SMS Call Back Number: 00447712625101

The PIN is an 11-digit number.

The System will call you on the Call Back Number and at the voice prompt you will be asked to enter your destination number.

Once you receive the Call Back the format of your call will need to be:

<Country code> <Area Code without leading 0 > <phone number>

Please Note:
You will be charged according to RITAJ calling rates for both the calls.
The Call Back Number can be a Standard Telephone number or Mobile number.

Web Call Back

Web Call Back initiates a call by sending an instruction from your computer [from RITAJ website] in order to receive a Call Back on your given Fixed or Mobile Number.

You can use this option after log in to your account.

How it Works

Step1: Login to your RITAJ account with your RITAJ user-id. If you are using RITAJ card use the login and password printed on the back of the card to login.

Step2: Select Callback icon and enter the source and destination

Step3: Click call, then system will proceed by calling the source first then the destination number..

For more information please Contact Us.

 
 
 
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